Kano – Policies & FAQ2023-04-26T08:52:39+00:00


General information and resources for Kano Real Estate:2023-04-26T09:03:06+00:00

Office phone number:  212-631-0203
Office location: Kano Real Estate Investors LLC
307 7th Avenue 23rd Floor
New York, NY 10001

We are located between 7th and 8th Avenue on 35th Street.

Office hours:  Monday through Friday, 9 AM to 5:30 PM. If you have any requests during these hours please contact us at 212-631-0203, or through our website.

Additional resources: Consolidated Edison–(800) 75-CONED or (800) 752-6633 //
Spectrum–(212) 358-0900 //
24 Hour Locksmith– TBD
US Postal Service-Change of Address forms can be found online at: http://MoversGuide.usps.com

Is recycling mandatory?2023-04-26T08:48:49+00:00

Yes. Recycling is mandatory for everyone residing in New York City. Improper disposal of recyclable materials such as mixing recyclable materials with non-recyclable materials can result in tickets issued by the Department of Sanitation.

Recycling guidelines:

  • Rinse all metal materials, including cans, aluminum containers, and aluminum foil. Dispose of them in the specially designated blue recycling containers that are lined with blue plastic bags.
  • Paper products, including paper, magazines, catalogs, and phone books, should be disposed of in the green recycling containers that are lined with clear plastic bags.
  • Large recyclable items such as couches and beds can be placed on the curb during bulk collection days.
  • Mattresses should be placed in a mattress disposal bag. Failure to do so will result in a fine of $100.00 (NYC Mattress Disposal Law). Please arrange with management as pickup needs to be coordinated ahead of time.

Recycling Resources:

Do I need renter’s insurance?2019-08-15T16:12:40+00:00

Yes. Having renter’s insurance protects your personal belongings in the event of a natural disaster, theft, or fire. Renter’s insurance is affordable and can provide peace of mind knowing that you would be able to replace your belongings in case of the unexpected. Renter’s insurance can even cover any accidental damage you may cause to your neighbor’s apartment. Kano Real Estate is not an insurance company and therefore cannot guarantee or protect your personal property.

Am I able to store personal belongings in the hallways or common areas?2019-08-15T16:16:21+00:00

No. All belongings must be stored in your apartment. Obstructing hallways, fire exits, or other common areas can be hazardous in the event of an emergency and may interfere with the safety of other tenants. If we find that you are storing items in the hallways or common areas or on the fire escape (for example, bikes in the hallway or planters on the fire escape), we will kindly ask that you remove them for the safety of the rest of the building’s tenants.

In addition, section 27-2007 (c) of the New York City Administrative Code says that a tenant cannot “place any encumbrance before or upon, or cause access to be obstructed to, any fire escape, or obstruct by a baby carriage or any encumbrance, the public halls or any required means of egress.”

Am I able to use my fire escape?2019-08-15T16:18:48+00:00

No. Fire escapes are for emergency evacuation purposes only. Storing anything on the fire escape is prohibited as it could prevent escape in the event of an emergency.

Does my apartment include a common backyard?2019-08-15T16:20:12+00:00

If your apartment has access to a common backyard it will be stated in your lease, and you will have an exclusive entrance to the area.

Does my apartment have roof access?2019-08-15T16:21:45+00:00

No. Roofs are for emergency access only. Due to liability reasons and a desire to prevent roof surface deterioration, leisure activities are not permitted on the roof. An alarm will sound if the door to the roof is opened in a non-emergency situation.

Are pets allowed?2019-08-03T15:36:12+00:00

Kano Real Estate accepts bets on a case-by-case basis. An additional pet deposit and photo of the pet along with vaccination and rabies records are required upon approval of the pet.

Rental Payments and Billing

Rental payments:2019-08-03T15:12:01+00:00

Rent is due on the 1st of every month, and there is a 5-day grace period before late fees are assessed. This grace period is intended for tenants whose payment is late due to an illness, family emergency, or other unexpected and unavoidable event. Please do not take advantage of the grace period. Timely payments are an important factor that influences lease renewal considerations and letters of recommendation.

My check or ACH bounced:2019-08-03T15:14:20+00:00

In the event that your check or ACH bounces, you will be charged a $50.00 fee.

A friend/family member/boss would like to pay my rent:2019-08-03T15:11:08+00:00

Legally we are only allowed to accept check from tenant’s name on the lease.

Drop box location:2019-08-03T15:13:34+00:00

The drop box is located at:

Kano Real Estate
225 West 35th Street #302

New York, NY 10001

You can leave rent payments in the drop box during standard business hours Monday- Friday.

Online payments:2019-08-03T15:11:35+00:00

We are not currently equipped to collect rent payments online. Coordinate with management to arrange a recurring wire transfer. Please note that additional fees may be charged by the bank.

Late fee for late rent payment:2019-08-03T15:08:32+00:00

Rent is due on the 1st of each month, and there is a 5 day grace period. If your payment is not received by the 15th of the month, you will be charged a $50.00 late fee.

Maintenance Questions and Concerns

My windows need to be cleaned:2019-08-03T15:41:46+00:00

For your safety, windows should only be washed from the inside of your apartment. In the event that you would like the outside cleaned, please contact us at 212-631-0203, and we will arrange it for you for a small fee.

My floors need to be refinished:2019-08-03T15:41:17+00:00

We only refinish floors when an apartment is unoccupied. The process of refinishing combined with the dust created by sanding makes this process disruptive for tenants.

My appliances need to be replaced:2019-08-03T15:40:51+00:00

If you occupy a rent stabilized or rent-controlled apartment, new appliances are available upon request. There will be a rent increase equal to 1/40 (one-fortieth) the cost of the appliance and installation upon installation pursuant to applicable law.

If you occupy a free market apartment, new appliances will be installed on an individual case-by-case basis based on the age, function, and appearance of the current appliances.

My apartment is in need of maintenance:2019-08-03T15:40:11+00:00

If you have a non-emergency repair, please send a request to have it fixed to FT@kanorei.com or call our office during regular business hours.

I never received mailbox keys or my mailbox keys don’t work:2019-08-03T15:39:36+00:00

Please contact our office, and we will issue or replace the mailbox keys.

New Leases and Lease Renewal

How do I apply for an apartment?2019-08-03T15:49:30+00:00

Prospective tenants should apply via preapprovedrenter.com and follow these steps:

  • Fill out the application provided.
  • Pay the processing fee of $95.00 per applicant.
  • Fax or email proof of income in the form of an employment letter, pay stubs or tax returns.
  • Submit a copy of your most recent bank statement to show that you have funds to complete the transaction.
When will I receive a lease renewal?2019-08-03T15:47:37+00:00

You can expect a lease renewal in the mail approximately two to three months prior to the time your lease will expire. Please respond at least 45 days prior to your lease expiration. Contact FT@kanorei with any questions regarding lease renewal.

Are utilities included in the rent?2019-08-03T15:46:59+00:00

Heat and hot water are included in the rest in most cases. Tenants are responsible for the cost of electricity and gas for gas range stoves.

Do I need a Consolidated Edison or other account?2019-08-03T15:46:15+00:00

Manhattan tenants are required to contact Consolidated Edison (1-800-752-6633) to set up an account upon moving to Manhattan. Please setup as of your lease start date.

If you do not take steps to procure gas and electricity services, your energy service provider may cut off your power and/or require you to pay several months of usage and interest including penalties.

Can my lease be extended?2019-08-03T15:45:42+00:00

We may extend your lease, but decisions are made on an individual case-by-case basis. We will do our best to accommodate your needs, but there may be times when it is not possible.

Can I change my guarantor?2019-08-03T15:45:21+00:00

In the event that you need to change your guarantor, your desired guarantor can apply through preapprovedrenter.com. There is a $95.00 processing fee. Guarantors will need to click “Apply Now” and enter the building address and apartment number. Potential guarantors will also need to fax or email an employment letter, tax return, or pay stubs and their most recent bank statement. Existing tenants do not generally need to reapply.

Moving out

After moving out, when will I receive my security deposit?2019-08-03T16:49:41+00:00

Your security deposit will be returned to you within 60 days of vacating the apartment. It will be mailed to the address that you provided on the non-renewal form.

Shortly after you move out, your apartment will be inspected. Any expenses incurred by Kano Real Estate as a result of damage to the property will be deducted from the security deposit. Ordinary wear and tear is exempt from this policy.

Examples of damage that would result in security deposit deductions include, but are not limited to, the following:

  • Failure to return apartment keys
  • Failure to remove personal belongings and/or furniture from the apartment
  • Taking kitchen appliances
  • Missing kitchen and bathroom hardware and/or light fixtures,
  • Large holes in the walls-a reasonable number of small nail holes are acceptable
  • Owing back rent
  • Leaving the walls painted a custom color
  • Anything else that would result in the apartment being anything but empty and clean
What should I do with my keys upon moving out?2019-08-03T16:46:53+00:00

Upon moving out, please do one of the following and email your property manager to confirm where you plan to leave them:

Leave the apartment keys inside the unit with the door unlocked.
Drop off at our office.
Mail to our office:
Kano Real Estate
225 West 35th Street #302
New York NY 10001

Will you show my apartment to prospective tenants after I sign the non-renewal form?2019-08-03T16:46:13+00:00

Yes. As per the lease, brokers can expect tenants to provide reasonable access for their apartment to be shown. Showings can occur during the final three months of your tenancy. We will make every effort to keep showings to within the final 60 days of your lease. In the majority of situations, only a few showings will be required to rent the apartment. We are dedicated to providing you with high quality housing and sincerely appreciate you working with us as we continue to rent the apartment.

Will Kano Real Estate management write me a letter of recommendation upon moving out?2019-08-03T16:46:57+00:00

If you have shown yourself to be a responsible tenant, we would be more than happy to write you a letter of recommendation. Relevant information includes timeliness of rent payments and treatment of staff while you resided in a KanoREI property. Please contact NK@Kanorei.com to request a letter of recommendation.

What if I do not give Kano Real Estate sufficient notice that I intend to move out early?2019-08-03T16:08:34+00:00

Under Section 15-(B) “Abandonment,” all Kano Real Estate leases read in pertinent part, “If you move out of the apartment before the end of the lease without the consent of owner, this lease will not be ended.”

We strive to provide smooth transitions to all of our tenants as they move in and out of Kano Real Estate apartments. Giving us notice of an early termination of your lease allows us to keep things running smoothly. If you choose to move out early and do not follow the procedures outlined in your lease, you will be held responsible for any loss of rent or damages incurred as a result of your early termination without notice.

What to do if….

You’re locked out of your apartment:2019-08-15T16:27:02+00:00

You are welcome to contact our offices to arrange to have a locksmith service come to your apartment, especially during ordinary business hours. If you are locked out of your apartment outside of normal business hours, you can call an emergency locksmith service.

Tips for choosing a locksmith:

  • An emergency after-hours locksmith service should not cost more that $300.00.
  • During regular business hours, this service should cost between $150.00-$200.00.
  • If a company tries to charge you more than these standard fees, it may be disreputable.
  • Always ask for a price quote before agreeing to have a locksmith come to your apartment.
There is no heat in your apartment:2019-08-15T16:29:12+00:00

In the event that there is no heat, check to be sure that the radiator valve is set to the “open” position. Clockwise=closed; Counter-clockwise=open. The radiator valve must be entirely open or entirely closed to allow heat to come through. A partial opening will cause a banging of the pipes and will not allow heat to fully enter the apartment.

If the radiator valve is fully open and there is still no heat, please contact us asap.

Your carbon monoxide detector is going off:2019-08-15T16:31:00+00:00

If your carbon monoxide detector beeps constantly, open the windows and leave the apartment. Call our emergency line immediately.

Your smoke alarm is going off:2019-08-15T16:31:22+00:00

If your smoke alarm goes off because there is a fire in your apartment or in the building, leave the building and call 911.

If your smoke alarm goes off due to smoke while you’re cooking, turn off the oven or stove and open a window to air out the apartment. You can also fan the smoke away from the alarm.

If there is no fire or smoke but the smoke alarm is beeping, the batteries may need to be replaced. You may either replace the batteries yourself or schedule a member of Kano Real Estate’s staff to come and change them for you.

Your personal belongings were ruined/stolen due to a theft/leak/flood:2019-08-15T16:31:47+00:00

Kano Real Estate is not responsible for your personal belongings in the event of damage or theft. We strongly encourage that you purchase renter’s insurance that will provide for replacement of your personal belongings and may even cover you in the event of a natural disaster. Renter’s insurance is an affordable and responsible option.


There is an emergency:2019-08-15T16:32:20+00:00

In the event of a true emergency, for instance no heat or hot water, during regular business hours please call our office immediately.

If there is an emergency outside of regular business hours, please call our office at 212-631-0203 and leave a message, then email FT@kanorei.com explaining the emergency.

For all other emergencies, call 911.

You need something fixed:2019-08-15T16:32:47+00:00

If you have a non-emergency repair, please send a request to have it fixed to FT@kanorei.com or call our office during regular business hours.

You think you have bed bugs:2019-08-15T16:33:09+00:00

Kano Real Estate strives to maintain bedbug-free buildings, however in the event that you suspect bed bugs, please report it to us immediately by calling our office at 212-631-0203. Please bring this issue to our attention even if you’re not sure, so we can fix the issue as it will not fix itself. If bed bugs do occur, we will take immediate action. We will schedule an appointment with a bed bug specialist. In the event that bed bugs are confirmed, we will send a team to eradicate them. To do this, there must be cooperation on the part of you, the tenant, to comply with all extermination instructions.

Identifying bed bugs:

  • Bed bugs appear as tiny red dots found on beds.
  • They can leave bite marks that can look like a rash.

Standard bed bug treatment plan:

  • Caulk all open cracks or crevices in moulding and sheetrock.
  • Wrap mattresses in a special bed bug-free material.
  • Place door sweeps at the front entrance to prevent bed bugs from migrating
  • Spray bed bug prone areas regularly.

Mattress disposal law

  • A newly enacted law states that all mattresses must be wrapped in plastic when they are discarded. This law is enforced by a $100.00 fine in the event that you are caught disposing of your mattress improperly.

Bed bug resources:

  • Link to NYC Law on Bedbugs
  • Link to Mattress Disposal Bag Examples
  • NYC Guide to Preventing and Getting Rid of Bed Bugs Safely
You think you have cockroaches or mice:2019-08-15T16:33:31+00:00

We have exterminators who visit each of our properties once a month to ensure that our properties are pest free, but sometimes additional measures must be taken. Please help us keep pest problems to a minimum by cleaning up all food and food crumbs from counters and keeping your apartment clean. If you see signs of cockroaches, mice, or other pests and need a private appointment, please email FT@kanorei.com to set up an exterminator appointment. Kano Real Estate is dedicated to making your living accommodations as safe and as comfortable as possible.

My neighbor smokes and the second hand smoke is coming into my apartment:2019-08-15T16:34:39+00:00

Kano Real Estate is dedicated to providing safe and enjoyable housing for all of its tenants. This can be a tricky balance when trying to make sure that the enjoyment of one tenant doesn’t infringe on the comfort of another. In general, any preventable, persistent, or excessive infringement on another’s comfort is prohibited.

In the case of second hand smoke, we suggest that you discuss the issue with your neighbor through a polite conversation or note. Possible solutions can include smokeless ashtrays, opening the windows while smoking, or smoking outside of the apartment.

If the issue persists, we can seal any cracks between apartments to help alleviate the amount of smoke entering your apartment.

If all of these options fail, Kano Real Estate can write a letter to your neighbor asking them to keep their second hand smoke to a minimum. Please contact our office if this becomes necessary. As a last resort, legal action can be taken against excessively uncooperative tenants. In this case, you will be asked to fill out an affidavit if you take legal action against a neighbor.

My neighbor is too noisy:2019-08-15T16:35:16+00:00

Kano Real Estate is dedicated to providing safe and enjoyable housing for all of its tenants. This can be a tricky balance when trying to make sure that the enjoyment of one tenant doesn’t infringe on the comfort of another. In general, any preventable, persistent, or excessive infringement on another’s comfort is prohibited.

If the noise is being created by footsteps, this would be a non-preventable source of noise and would be permitted. As most of our buildings were built in the 19th century, noise prevention is difficult. We ask that all of our tenants be mindful of their neighbors. We suggest that you first discuss the issue with your neighbor as he or she may not be aware of the noise being made or its affect on you.

An example of preventable and excessive noise would be noise created through exercise, television, or music. This noise may be prohibited depending on the level of the noise and the hours in which it is occurring. In these cases, we still suggest that you first discuss the issue with your neighbor as he or she may not be aware of the noise being made or its affect on you.

If all of these options fail, Kano Real Estate can write a letter to your neighbor asking them to keep their noise level to a minimum. Please contact our office if this becomes necessary. As a last resort, legal action can be taken against excessively uncooperative tenants. In this case, you will be asked to fill out an affidavit if you take legal action against a neighbor.